These Terms of Service ("Terms") govern your access to and use of Rivilo, a service that tracks client requests for small teams: it reads the mailbox you connect, turns requests into cards, drafts replies and documents for your approval, and keeps the context you ask it to remember. Rivilo is a trade name of Future Ready Design B.V. ("Rivilo", "we", "us"), Raadhuisstraat 20-22, 1016 DE Amsterdam, The Netherlands, registered with the Dutch Chamber of Commerce (KvK) under number 92339867. By creating an account or using Rivilo, you agree to these Terms. If you do not agree, do not use Rivilo.
1. Eligibility
Rivilo is intended for professional use by people aged 16 or older. By using Rivilo you confirm that you meet this requirement and that, if you use Rivilo on behalf of an organisation, you are authorised to accept these Terms for it.
2. The service
Rivilo connects to your email and, where you allow it, your calendar, spreadsheets, chat and meeting tools, and uses AI to help you process client requests: it turns them into cards, assigns owners and columns, drafts replies and documents, and queues actions for your approval. Rivilo is provided on an ongoing, evolving basis. Some parts, including the Microsoft 365 integration, are offered as a beta; features can change, be added or be removed. We state on the website which parts are in beta.
3. Your account
You are responsible for the activity under your account and for keeping access to it secure. You sign in through Google or Microsoft and must comply with their terms as well. Notify us promptly at getintouch@rivilo.app of any unauthorised use.
4. Connected services (Google, Microsoft, Slack and others)
When you connect Gmail, Outlook, Google Calendar, Slack, Microsoft Teams, Fireflies or another account, you authorise Rivilo to access and process that data to provide the features you use, as described in our Privacy policy. You can revoke this access at any time in the provider's account settings and within Rivilo; revoking it disables the related features. Your use of those third-party services remains subject to their own terms, and we are not responsible for those services.
5. AI features
Rivilo's AI features run on models from Anthropic (Claude) under agreements Rivilo holds; Mistral AI is being added as a second provider. AI output is a draft or a suggestion, not professional advice. It can be inaccurate, incomplete or unsuitable. Rivilo never sends, signs or charges anything without a person approving it; you remain responsible for reviewing output before you rely on it and for everything you approve and send.
6. Your content
You keep all rights to the content you create or connect in Rivilo (emails, cards, documents, notes, files). You grant us a limited, worldwide, royalty-free licence to host, store, process and transmit that content solely to operate and provide the service to you, including sending it to our subprocessors as described in the Privacy policy. You are responsible for having the right to use the content you put into Rivilo, including your clients' data, for which the Data processing agreement applies.
7. Acceptable use
You agree not to:
- use Rivilo to break the law or to send spam, malware, or unlawful, infringing or harmful content;
- attempt to access accounts or data that are not yours, or disrupt or probe the service's security;
- use Rivilo to monitor, profile or surveil individuals, including your own team members;
- reverse engineer, scrape, resell or build a competing product from the service, except where such restriction is prohibited by law;
- misuse the connected third-party services or violate their terms;
- use Rivilo in a way that overloads or harms our infrastructure.
We may suspend or limit accounts that breach this section.
8. Intellectual property
Rivilo, including its software, design, branding and content we provide (excluding your content), is owned by Future Ready Design B.V. and protected by intellectual property law. We grant you a personal, non-exclusive, non-transferable right to use Rivilo under these Terms. The Rivilo name and logo may not be used without our permission.
9. Plans and fees
Current prices are shown on rivilo.app/pricing. Paid plans are billed per user, monthly in advance, in euros, and can be cancelled at the end of any monthly period. Guided setup is free of charge until your first board runs on your own requests. Prices marked provisional may change for new customers; existing customers are notified at least 30 days before a price change takes effect. Design-partner arrangements are confirmed in writing and prevail over this section.
10. Availability, "as is", and disclaimers
We work to keep Rivilo available and reliable, but we do not guarantee uninterrupted or error-free operation, and we may perform maintenance or change features. To the fullest extent permitted by law, Rivilo is provided "as is" and "as available", without warranties of any kind, whether express or implied, including fitness for a particular purpose and non-infringement. We are not responsible for decisions you make based on AI output or for actions you approve.
11. Limitation of liability
To the fullest extent permitted by law, Future Ready Design B.V. is not liable for indirect, incidental or consequential damages, or for lost profits, data or goodwill, arising from your use of Rivilo. Our total liability for any claim relating to the service is limited to the amount you paid us for the service in the three months before the event giving rise to the claim, or, where you paid nothing, to fifty euros (EUR 50). Nothing in these Terms excludes liability that cannot be excluded under Dutch law, such as for intent or gross negligence.
12. Indemnity
You agree to indemnify and hold Future Ready Design B.V. harmless from claims and costs arising out of your unlawful use of Rivilo or your breach of these Terms or of third-party rights.
13. Suspension and termination
You may stop using Rivilo and delete your account at any time (see the Privacy policy for deletion). We may suspend or terminate your access if you breach these Terms, if required by law, or if we discontinue the service, in which case we give at least 30 days notice and a way to export your content. On termination your right to use Rivilo ends; sections that by their nature should survive (content licence limits, intellectual property, disclaimers, liability and governing law) survive.
14. Changes to these Terms
We may update these Terms. If we make material changes, we will notify you in-app or by email and update the effective date above. Continuing to use Rivilo after changes take effect means you accept the updated Terms.
15. Governing law and jurisdiction
These Terms are governed by the laws of the Netherlands. Disputes will be submitted to the competent court in Amsterdam, the Netherlands, without prejudice to any mandatory consumer-protection rights you may have.
16. Privacy and data processing
Our handling of personal data is described in the Privacy policy. Where Rivilo processes personal data of your clients on your behalf, the Data processing agreement applies. Both form part of your agreement with us.
17. Contact
Future Ready Design B.V. (Rivilo) · Raadhuisstraat 20-22, 1016 DE Amsterdam · getintouch@rivilo.app