Support
A person answers, within one business day.
Rivilo is built and supported by a small team in Amsterdam. There is no ticket portal and no bot between you and us.
- getintouch@rivilo.app. Answered within one business day, Monday to Friday, 09:00 to 18:00 Amsterdam time (CET/CEST).
- During setup
- Every team starts with a guided setup with our team. During that period you have a direct line, usually a shared Slack or Teams channel, and questions are answered the same day.
- Urgent
- If Rivilo has sent or changed something it should not have, email with "urgent" in the subject. Rivilo never sends, signs or charges without approval, so this should not happen; if it does, we want to know within the hour.
- What to include
- Your account email, the board or card involved, what you expected and what happened, and a screenshot if you have one. Please do not paste client email content; a card link is enough.
- Data and privacy requests
- Access, deletion and export requests go to the same address and are handled within 30 days. See the privacy policy and the data processing agreement.
- Security
- Found a vulnerability? Email the same address with "security" in the subject. We reply within one business day and do not pursue good-faith researchers. See the security page for what we do and do not have.
Microsoft 365 app support
Publisher information
- Publisher
- Future Ready Design B.V., Raadhuisstraat 20-22, 1016 DE Amsterdam, The Netherlands. Chamber of Commerce (KvK) 92339867.
- App
- Rivilo for Microsoft 365: work-account sign-in, Outlook mailbox read (Mail.Read, offline_access), Teams channel messages via a Workflows webhook. In beta with early adopters.
- Support contact
- getintouch@rivilo.app, one business day. Admin-consent questions welcome; we send you the full list of scopes.
- Legal
- Privacy policy · Terms of service · Data processing agreement